Frequently asked questions (FAQ) and answers
I have seen my doctor and I'm suffering from a mite allergy. What do I need to do next?
The prevention of the allergy is a significant step in your therapy. This will provide you a quick relief of your symptoms and will support you in your further treatment. With a house dust mite (HDM) allergy you can achieve simple, effective and reliable prevention by using allergen-tight encasings for your mattresses, pillows and duvets.
Are encasings reimbursed by my healthcare insurance?
Health insurances do not need to provide mandatorily a reimbursement of the costs for encasings. However, please ask your health insurance whether they can own some of the costs.
What characterises TRIMEDAL Encasings?
TRIMEDAL encasings have all passed the most important quality tests regarding allergen protection and comfort. Reams of patients worldwide with house dust mite (HDM) allergy confirmed already for many years the top quality of TRIMEDAL encasings and so their regained quality of life.
How to use encasings?
TRIMEDAL Encasings directly cover the mattress, pillow, respectively duvet. By total closure of the proven allergen-tight zipper, the allergen protection of the encasing is fully enabled. Otherwise, you will use your standard bed-linen. In double beds, both beds should be encased with TRIMEDAL encasings. We recommend (beside the mattresses) to cover also pillows and duvets. As a minimum, you should always cover mattresses and pillows with a TRIMEDAL encasing.
How do I measure the mattress?
Take the measurements of the length, width and height of the mattress as our encasings are covering the mattress completely on all sides. In case of doubt please contact our service (+41 43 255 70 40).
When do I need a custom-made encasing product?
A few centimeters (or one to two inches) will not make a huge difference. A mattress with a height of 16 cm e.g. can also be covered with an encasing of 18 cm height. In general, all encasing types are available as custom-made encasing products. In case of doubt please contact our service (+41 43 255 70 40). The delivery time amounts to ca. 3 weeks for LAL® Supreme plus products and 4 to 6 weeks for ACb® Comfort and ACb® Cotton Performance products.
How often can TRIMEDAL encasings be washed and does the allergen protection wash out with time?
ACb® Comfort, ACb® Cotton Performance as well as LAL® Supreme plus can be washed as often as desired. Even after frequent washing, the important protection features remain preserved. We recommend to wash the encasings once or twice a year without any fabric softener (for neuro-dermatitis patients it is recommended to wash every three months). Please read and follow the instructions on the care labels.
What is the average service life of TRIMEDAL encasings?
The lifespan of TRIMEDAL encasings is comparable with the one of a mattress. Hence encasings should be replaced every 8 to 10 years.
Is it possible to exchange TRIMEDAL encasings?
If you realize that you have ordered the wrong size, you may exchange the article for free in its original packaging. Due to hygienic reasons, we cannot exchange used and washed articles. Custom-made products are in general non-returnable.
Are articles sent cash on delivery? What are the shipping and postage costs?
All products are sent with an invoice, payable within 30 days from the date of invoice. The delivery will be completed 3 to 5 days after having received your order. Shipping costs are fixed at CHF 12.95 (incl. VAT) per order. Orders exceeding CHF 450.00 are postage free.
Is payment by credit card possible?
You can pay for your orders conveniently by credit card on Trimedal. The latest encryption techniques are used to provide secure access and no additional expenses are incurred.